FAQs about the NYG&B eLibrary on Findmypast

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How do I access my free subscription to the U.S. and Canadian Collections on Findmypast.com?

Every current NYGB member has been sent an email with a unique voucher code and a special link to register for a free account at Findmypast. The code is used once only to activate your account and register your email address and password. If you did not receive your code, email webmaster@nygbs.org.
 

 

How long does my free subscription last?

Your access to Findmypast will coincide with the term of your NYG&B membership. When your NYG&B membership is renewed, your access to Findmypast will be extended for the duration of your NYG&B membership period. When your membership expires, access to Findmypast will also expire.
 

 

What is the NYG&B discount to purchase a Findmypast World subscription?

The NYG&B member price for a one-year World subscription is $89, a discount of approximately 63% off current retail rates. To purchase a World subscription, log in to Findmypast, hit the Upgrade button (at the top right of the page) and enter the discount code. The discount may also be used when you renew your World subscription. NYG&B members who are logged in at NewYorkFamilyHistory.org can access the discount code on the Members Discount page here.
 

 

Why didn’t I receive an email with my unique voucher code to register on Findmypast?

It is possible that our email may have been trapped in a spam filter and routed to your junk mail folder or promotions folders. It is also possible that our email was sent to an incorrect address. Please note that the membership database is entirely separate from our website, store, and eNews databases and must be manually updated. Please notify us at webmaster@nygbs.org and we will send you a new email with your voucher code.
 

 

I lost or deleted my email with the unique voucher code to register on Findmypast. Is it too late?

No, you may activate your voucher code at any time as long as you are a current NYG&B member. Notify us at webmaster@nygbs.org and we will send you a new email with your voucher code.

 

 

I am already a paid subscriber to Findmypast. Do I need to activate my NYG&B voucher code anyway?

You will need to activate your voucher code if you wish to be eligible for promotions offered only to NYG&B members, such as the current 50% off a World subscription, or any other future promotions. Without activating your voucher code (and being signed into the account tied to your voucher code), the 50% off will not be calculated correctly.  Members who do not wish to activate at this time may wait for their current Findmypast subscription to run out (remember to opt out of auto-renew) and then activate their NYG&B Findmypast subscription.

 

 

When I try to register for my free account at Findmypast, it says my email address is already registered. What do I do now?

Click here for step-by-step instructions, with screen shots.

 

 

How do I contact customer service at Findmypast?

You can complete the online form at  http://www.findmypast.com/help/contact. Findmypast has an FAQ page here: http://www.findmypast.com/frequently-asked-questions. If you have registered for Findmypast First---a free beneft---you have access to priority customer support at http://www.findmypast.com/first/priority-support.

 

 

How can I quickly access the eLibrary homepage on Findmypast?

If you are logged in at the NYG&B website, you can click the eLibrary link on the Research and Discover page, which takes you to: http://www.findmypast.com.nygbs.idm.oclc.org/nygbmembers
If you are on the Findmypast website but are not logged in at the NYG&B website you can go to the page http://www.findmypast.com/nygbmembers
 

 

How can I access the webinar "Navigating the New NYG&B eLibrary, Powered by Findmypast"?

NYG&B members who are logged on to our website may click here to access the webinar on our page of recorded lectures and presentations.

 

 

What’s the best way to search the NYG&B eLibrary on Findmypast?

There are many ways to search the NYG&B eLibrary on Findmypast. The best search for you depends on the type of information you are trying to locate.

·         If you already know what it is you want to read, and you want simply to locate a volume of a book, or issue of the Record and read the item cover-to-cover, as though you sat down with it in a library, you will want to use the Image Browse version of the collection. There you can select the title of the item, and click through to read it.

·         If you know that the information you want is in a particular collection, such as The Record, or New York State Cemetery Abstracts, go directly to the Searchable version of that collection. Always enter all search terms in the “Full Text Search” box. The "Who" or "Name" search found at the top of many of the gray search areas does not always pick up on names that have been written in sentences or paragraphs. Most of the material in the NYG&B eLibrary has been written out in sentences and paragraphs, and the Name search engine will not always pick up on names written in lines of text. Please use the Full Text Search any time you are looking for a word in the text, even if that word is a name.
Each collection’s search page is customized depending on the information it contains. While the majority of material in both New York State Cemetery Abstracts and New York State Religious Records 1716-1914 are typed transcripts, the search functions are different. In New York State Religious Records 1716-1914 users may narrow their search by county, religious denomination, and church name. In New York State Cemetery Abstracts, users may only narrow their search by county, as a great many transcripts are of smaller, family or community plots, which were not officially named or owned by a church.
 

 

Why can’t I download a complete issue of the Record or a complete volume of a book?

Due to copyright violations, downloading an entire issue of the Record or an entire book is no longer an option. However, users may download an article page by page, just as though they were using a copier in a library.

 

 

How can I print multiple pages in an article?

Due to copyright violations, printing an entire issue of the Record or an entire book is no longer an option. Users may, however, download and print an article page by page, just as though they were using a copier in a library.
 

 

Can I still access the NYG&B eLibrary if I don’t activate my registration on Findmypast?

You do not need to activate your voucher code to access the NYG&B eLibrary, or the US and Canadian collections at Findmypast. Just sign into the NYG&B website,www.NewYorkFamilyHistory.org, and click one of the links to go to the eLibrary. You will then have access to the NYG&B eLibrary and the US and Canadian collections, however you will be browsing as an anonymous NYG&B user, and you will not be able to create a family tree, save your sources, or bookmark important records using the special tools available at Findmypast. At some point after reaching the eLibrary (usually the first time you try to view an image of a page or record), you will see the screen below. If you do not wish to register at Findmypast, simply click “Continue as a guest” and you will still have access to all of the NYG&B eLibrary and the US and Canadian collections at Findmypast. If you are browsing for more than one hour, the screen may appear again, at which point just click “Continue as a guest” again.